If he doesn’t, he’s not doing his job. He is the CEO of an entertainment software company. Part of his job description is being in touch with his company’s player base. If what you have said is correct, then that’s part of the problem here.
I wouldn’t at all make that assumption. Just because he was good at founding essentially a small indie studio that has grown to a multi-billion dollar company, does not mean he has the skill set to lead the billion-dollar company. But I understand your point that if he could do the first, you are assuming he would be capable of the second. In my business experience, however, that is not always - or even just 50% of the time - actually true.
All I am saying is that you shouldn’t necessarily take for granted that just because someone founded and is at the helm of their company, that they are a good business leader and manager. Many entrepreneurs are great at starting up businesses, because they have good ideas and the belief in themselves to create something amazing, but once they create the thing, it grows wildly and out of their ability and skill set to manage. Running a small, 10 man shop is not the same thing as running a multi-national corporation.
