Last night I experienced numerous communication errors with the Battleborn servers while opening loot packs, selling gear, and accessing the command menu.
I played a couple story missions tonight, both of which gave me similar errors upon completion.
However after the second match (ID: 20170219-MATCH-b05987de-01bd-4950-a707-bb7029fb559a), I noticed that my gear library was missing over 110 different gear pieces I had previously acquired, that all DLC characters were locked once again (I have unredeemed hero keys again), and roughly 90% of my unlocked titles, including titles from character progression, lore challenges, etc. (none of which were lost or set back to an earlier state) are locked again.
From what I can tell, I seem to have had all game progress from prior to the Winter Update removed, and only progress from after that update is still on my account.
I have reset the game and logged back into the title screen multiple times. I’m still getting communication errors when I log into the title screen or sometimes the command menu (message reads “The Battleborn server has reported an internal time out error. Please check your network connection and try again.”).
Send help. This is basically me quitting the game if there is no way of recovering any of this progress.