Let’s face it. Nobody uses the golden chest anymore. Granted, you may if you’re leveling up a character, but after level 50 it just gets left alone.
What if gearbox did an event where, for around a month, there was an actual chance to get legendaries from the chest? No legendaries would be exempt, including the norfleet. This could also include legendary skins and heads. The legendary drop rate would be small but still good, like 20%. There could also be pearls added into the pool, with like a 5% chance. This could get people to use keys a lot more and let new characters have the chance to get good gear.