Golden Key redemptions appear in SHIFT but not in Game

I got back into playing B2 after a few years, and forgot about Golden Keys. After leveling my Berzerker up to 22 I remembered the Chest in Sanctuary and went about looking for Codes.

So I found some, entered them in the SHIFT website, but none show up in-game. They show up in the Rewards section but not in actual gameplay.

Did I do something wrong or am in error about the process?

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This seems to be a common lament - keys either disappearing, or never appearing at all. The only thing I can suggest at this point is a support ticket. It may take a few days to get a personal response, unfortunately - I believe ticket volume has been pretty high lately, and last weekend was a holiday one.

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Thanks, I used your link and did just that. I appreciate the direction.

Hey,
did you get your keys ingame after doing the thing with the support ticket?
Iā€™m having the same problem with golden keys and skins :confused: