Golden Keys sent in ticket already

i sent a ticket into the site cause i hadn’t received the keys or weapons, but hat was 5 hours ago. has anybody else who sent a ticket in got a reply back.

I’ve started new characters, I’ve restarted steam but to no avail to receiving the items.

Given the number of tickets being filed, it may take a while to get a human response. Prior to this launch, within a day was common, but during a game launch it can be 1 or 2 days.