Battleborn’s visual style and player character models are fantastic. I like stylized graphics as I feel they age better since they do not need to stand up to the evolution of photorealism. One of my favourite examples is when both EverQuest II and World of Warcraft launched in 2004. The former was judged to be the better-looking, with super advanced graphics that taxed even beastly PCs of the day, but after a few years it looked terrible because the standard of realism got higher, while World of Warcraft still looked pretty good (in my opinion) since it was not judged on the same merits.
However, perhaps in order to accommodate large numbers of models and lots of visual effects, the quality of models and textures varies wildly in Battleborn, and I feel things look a bit muddy and low resolution across the board. Lighting looks flat-out awful in many places. As an example, look at the splash screen for Geoff in The Algorithm and how poor it looks when it zooms across his body close up. Those lit parts look miserable (I think it may not even be lighting, just a bright texture meant to simulate it?). Now, further away they look decent enough, but it is stuff like this that draws people’s ire. Why they showcase the poor textures by zooming in is beyond me.
I love the game, but I am not blinded by that love, either. I can definitely understand the view of people who feel the graphical quality is middling. The style? Well, you love it or hate it, that is always going to be the case. However, the execution of that style could have been done better. I mean, when a game comes out over two years into a new console cycle, but looks like it could have come out in the last one, it is not surprising to hear criticism about visuals.