Help, I can't connect with the shift on Borderland 3

It have never asj me to login or what. I just cannot get into shift server. And the code is not working for sure.
PLZ help me! T

hank you

Check out your mail tab in game to claim any shift rewards, keys, and extras

There is no email sent to me except the reward I come with the game.
The golden keys didn’t sent after i redeem from website.

Your not the only one. I have been emailing Gearbox Support. I don’t know if they will get this fixed.