Help with Norfleet VIP Pirchase

[ruysdaelrod24]

I bought it on 9/7/19 and still have not received it in BL2, just wondering how I can still purchase it or get my points back to get something else…

Thanks

[hk.spm123]

unfortunately u have to contact gearbox or 2k and unfortunately they dont reply and im having same issue with borderlands 3 reward and probably also happen to you if u ever redeem them