Help with Shift bug

Hey guys just an annoying bug here, so i downloaded bl1 goty remaster a while back i ended up getting loyalty rewards, i download it again and it made me make a new shift account, so now i dont have any of the loyalty rewards for bl1, and ive got no clue what the username and password was for said shift account, am i able to get this stuff fixed like can i somehow have an account unlinked as me relinking my main account does nothing and the bl1 shift account stays logged on

You’ll need to contact SHIFT support for that one and open a support ticket - make sure you include SHIFT as the game issue. I don’t actually know how you remove an existing SHIFT account from within game if unlinking the platform account via the shift website doesn’t fix it.