Hours of lost progress

I made a support request but thought it wouldn’t hurt to ask here as well.

I opened the game the other day to find that my level 60 moze was lvl 44 and all the quest progress had been lost. I didnt get anything popup about a save conflict or anything.

I contacted epic about the cloud save to ask them if they have a backup, they said they can’t help me.

Is there anyway to recover my save from the cloud save system and send it to me?

If you can’t access it for yourself, then no - no-one else would be able to access that backup (and it may not be as up-to-date as you’d like). If you have windows incremental backup enabled on your saves folder, you could see if you can roll back to a more up-to-date version of your local file. You could also check to see if there’s a *.tmp version of your character .sav file; that said, if your save file got corrupted it’s possible that the game has already rolled back ot that .tmp version and it was just very old.