How do I get my Zane skins in game?

I bought the Zane Oni head and Reppin skin a while back. What do I have to do to actually gt it in-game now?

The first thing you do when you start a new game is use a vending machine that lets you customize your look, the head and skin is there

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Been to the quick change machine. Skins aren’t there.

You can either wait about an hour or delete your character and start again, one of those things made it prop up for me, i didnt see it the first time either

Fantastic…

Go to Social -> Mailbox, all VIP and pre-order rewards are there.

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Ah didnt try that.
Thank you!

Do you only receive the rewards if you redeem them after you get the game or does it not matter when you redeem them?