I can't hear people but they can hear me?

So, I can’t hear people when we try to talk in-game. They can hear me. I think its not my mic because I can invite them to a party chat and I can talk to them there but when we go back into game chat, I can’t hear them. This is on Borderlands 2, I haven’t tried it yet with the Pre-Sequel. Is anyone else having this issue cause I need to get this resolved as soon as possible?

Also, when ever I snap my Xbox, I can see the mic icon that has the red x going through it for me and other players in my game. But, I am not muted and the other players are not muted. So I know it’s something with the game. Help?