I Can't redeem shift codes. Any idea on how to fix it?

So, I am not sure if this is really possible to fix
This is what happened: I reseted the hard drive of my pc and I lost all of my saves (I had the cloud disabled by the time)
With my new saves I tried to use the shift codes that are still available but it tells me that they were already redeemed.
So, I proceed to make a new shift account
But it still tells me that they have already been redeemed.
My shift account is literally empty
of rewards and so is my save.
maybe deleting some files to let steam know that I haven’t used the codes or something?
Any idea on how to fix this?

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Have you tried submitting a report to Gearbox Support? They may be able to help with the shift codes you already redeemed…

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Rerun the shift program bootup

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sorry but… what is that? and how do I do it?

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Erase all memory of your shift account from your console then reload it, that might do it, if it doesn’t, no harm done.

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Uhh, PC user over here so… I guess that is not possible
however, I do appreciate your response

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Oh sorry, I have no clue

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