I didn't get my redeemed VIP reward

Hello all, im having an issue were i redeemed 4000 vip points for the legendary gun “the Ogre” for borderlands 2 but it didn’t show up in my inventory when i logged in or my extras menu?
can anyone help me with this cause this kinda sucks.

this happened to me as well it sucks $#%^% seing how long it takes to get points