Insider and Shift profile rewards doesn't match (solved by support)

So i bought all the heads/skins from the vip rewards page, all of it shows in insider profile rewards history, but when i go to Shift profile via “edit shift profile” ( button, there is only Zane head/skin and Amara/Moze heads/skins are missing. Anyone have this problem or is it just me ? Cos i couldn’t find any similar topics.

Thank you Chad from Gearbox support for helping me.

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