Insider Weaponizer Borderland 2

I play Borderland 2 on Playstation The handsome collection.
I recently register as an insider on the website and linked my playstation account.
I got a Borderland 2 weapon with the Weaponizer roulette.

the issue is i never receive the weapon in game.

I also added a code to get 5 golden key and i got them in extra in the menu, but the weapon is nowhere to be found.

is there something i need to do?
i have waited many hours already and closed the game to re-open it.

4 posts were merged into an existing topic: Shift and VIP reward redemption issues (Master Thread)