I’m a bit confused. On 5/2/19 went to gearboxsoftware.zendesk.com to report a pretty bad screen tear issue I’m having with the GOTY edition on Xbox One. A person by the name of Julian M. with 2K Support (not Gearbox) responded and informed me that the devs were aware of the issue and were working on a solution with no ETA available. After continuing to communicate with Julian over the last several weeks, since I’d heard absolutely nothing from Gearbox regarding this issue (and still haven’t), I asked last week if there was any way I could communicate directly with someone at Gearbox to try and get more info about this supposed fix that’s being worked on. He said that there was a way to communicate with them: by submitting a request on gearboxsoftware.zendesk.com, which is of course what led me to him and 2K Support to begin with.
At any rate, perhaps someone on here can help me. Is there any way to reach Gearbox directly so I can find out when, if ever, I can expect the $29.99 plus applicable sales tax product that they produced and that I purchased to function as intended? Thanks in advance.