I already created a support ticket for this, but the email reply I got said to try on the forums as well, so I’m trying on the forums as well.
Basically, the problem is that before I started redeeming SHiFT codes on June 13, I had 40 golden keys. After redeeming all the SHiFT codes I could find that were still active, I still only have 40 golden keys.
Redeeming on the website or in-game gets the same results - still no additional golden keys. Here are screenshots to illustrate the problem:
The redemption is reflected on my “My Rewards” page, but the golden keys aren’t credited to my account/characters. Please help. Thanks.