Just Bought Borderlands the Pre Sequal on ps3 and it won't play

When I go to [New Game] the main menu just vanishes and the background just spins for all eternity. Yes I am online, yes I have updated the game. I have bought two copies of it and both of them do the same thing.

It sounds like it’s either failing to find the opening cinematic sequence or unable to create the initial save file. Make sure there are no updates for your PS3 pending. Beyond that, not sure beyond the usual trouble-shooting steps (clearing the cache etc.) and filing a support ticket

I am trying something. If it doesn’t work I will have to ask to escalate the issue.

It worked. I just had to delete the data from the first disk which was all scratched up. Praise be the tech support gods.

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