Legendary VIP Maliwan weapons [ISSUE]

HI ! My friend and me, after completing all VIP quest to have Legendary Maliwan Weapons.

Like u can see on picture, we didnt received anything in game ? any ways to fix that ?

It toke a few hours before mine arrived ingame via the mail system. By then i was clearly over lvl 12 and the weapon is allways lvl 12 so didtn matter anymore for me :stuck_out_tongue: