Lost all badass points and golden keys

I just got the game so I don’t know what else isn’t working. I logged out and back into my playstation account. I reloaded my characters.

Online id is jackatman0

Points and keys are stored in a separate file to the actual game saves. It sounds like that may have got corrupted, which can happen if the game is force-quit or there’s a power glitch while saving. Unless you had a backup of all your BL3 files somewhere (PS cloud save, local USB save) there’s usually not much you can do about it. You could try dropping opening a support ticket to see if support can at least refund BAR or keys.