Lost my shift keys and higher level character

Help!!! I lost my shift keys that I got because it used my saved game on the PC not the cloud. I’m so irritated. Someone please help me out. I want my saved game with a higher level character back. And I want the shift keys I lost!!!

I lost a character and my keys as well plus the Halloween event just locked up and I cannot restart it or continue with it. I am really pissed atm./