Lost Progression

Ehm tomorrow we play with my Friend Bordelands 3 (5 Hours) Everything was fine. Today i must reinstall epic launcher and reinstall game. After launch game i blinded. Yesterday progess in game is lost. I have 12 lvl and 5 Hour playtime. SRSLY?? . When i end yesterday game i had 16 LVL and close 11 HOURS game time full progres on Prometheus planet and now i am on Sanctuary without everything what i grind yesterday. Again srsly?

Nice job.