Loyalty rewards Borderlands the pre-sequel

When I make a new character on borderlands the pre-sequel it never gives me the 10 moonstones that it gives everyone else and that kinda annoys me because I have been a huge fan to the franchise and would love the reward and don’t get them so could somebody help me figure out what is wrong?

Do you have BL1 and BL2 saves on the same system as TPS? Were they there when you first launched TPS? The game specifically looks for save files; it doesn’t check for achievements or anything like that.