Mail Not Working

So when you get the higher versions of the game you get all these special packages and the way you get some of the items through the mail. When I reclaim the item sometimes there just glitches it’ll say gun named title and then they’ll just be flashing colors of rarity and I can equip the gun but it doesn’t shoot it has no ammo all the stats are 0 or Max I don’t know it just not usable.

Is there a way I can even get them? What was the point in me buying for them if I don’t even get them?

Also can someone make it so stick down is ignore? Cause sometimes I want to inspect a weapon I get from like Jakobs or Vladof and I ignore it by accident.