I have played all BL on PC but recently got a PS4 so I bought handsome jack collection. I assumed, and it seems from what I have read that it came with all DLC for BL2 & TPS but on my game it not only doesn’t have any of the character skins/heads unlocked but it doesn’t show them at all, period. Am I missing something?
DLC doesn’t include skins and heads beyond those in the base game starter set. BL2 should be showing you the heads/skins available for purchase as additional content packs; not sure about TPS (it seems to do a few things a bit differently.) Other than that, is your PS4 is connected to the internet and your games fully updated with the relevant compatibility packs downloaded?