#1

I used a whole bunch of shift codes for keys and skins that I found online. Any/all that were expired obviously did not score me golden keys. ALL of the ones that were still active worked. 3 hours ago, I had OVER 150!!! Ran an errand and my xbone shut off (power saving settings active), when I fired borderlands 2 back up, I am showing 1. ONE GOLDEN KEY after I had over 150 literally 3 hours ago or less. I logged into my shift account on my phone, it is still (right this second) showing successful redemption of all my codes under the “rewards” tab in the menu drop-down. DOES ANYONE HAVE A SOLUTION??? Does GEARBOX HAVE A SOLUTION FOR ME??? I was honestly going to preorder borderlands 3 once my direct deposit hits my account at midnight tonight, but if im going to have real nice and real useful rewards/currency/loot basically stolen from me, ill just stick with the division 2. Seriously, someone from gearbox (or anyone who has knowledge of how i can get my stuff back) should probably respond as soon as humanly possible

#2

If you had left your session running, then your XBox shutting down may very well have caused the loss of your keys. They are stored in a single file (separate from your actual save files) along with your heads, skins, BAR stats, and stash contents. This can get corrupted by a loss of connection or power interruption while updating; it can also get over-written by the cloud sync version if the game wasn’t exited properly.

You will need to file a support ticket for the lost keys. Make sure you grab your SHIFT support id from the in-game SHIFT menu (instructions are on the support form). You should receive an automated reply shortly, then a human response later on.