hi everyone i am posting here in a last effort to get my stuff fixed. I put in a ticket 11 days ago and they havn’t been able do anything to help. I log into bl2 and everything is good. I go into shift menu where you type in codes, still everything looks good. you go into game then you see my badd ass rank reset and one gold key. like i just started playing game. Now, what is causing this issue is sometimes when i log into bl2 and go to shift menu to type in gold key codes it wont let me and says cant authenticate. every time it has done that (2 times so far) it resets my gold keys and badass rank. i am posting cause i don’t know what to do. The ppl dealing with my ticket want a video. everytime i send a video in the format i have it doesnt work. Just not sure why they cant fix. they took my support id and put my stuff back that did not work. they told me there is system in game that will give stuff back auto by reloading all characters and give bad ass rank compared to acheves you have, that didnt work. plz help!!!