My friend can't download the updates?

My friend bought the Deluxe edition that was on Sale on the store and apparently when he downloaded it he never got the Updates to download right after it was done downloading, he said when he tries to open the game it says something like “Content isn’t done downloading”

I already told him to Restore the License, Check to see if Auto downloads are on, check for system updates, activating primary ps4, restarting the ps4, and uninstalling then reinstalling the game again.

Any advice? I did tell him he could contact support for a refund if nothing works. (as a last resort.)

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He could try contacting GBX/2K support to see if they are aware of any specific issues that might be causing this.

Ticket system:

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