My game keeps freezing

i have a problem.i just bought the game on steam and its keep freezing when i enter the carcter selection menu(after the cutscene).i watched it over 10 times and one time after i unplugged my laptop it worked.i went to the mission which claptrap recover his eye and i stopped playing . when i tried again in the morning it freezed at that point.

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I have the same problem before and I made some tweaks using this
Borderlands 3 Crash/Freeze FIX!
Maybe you can get something that could help or if you want to download the tutorial, you can use this Easy Way to Grab YouTube Video to Your PC