My GF game file corrupted

So we went to get our daily dose of BL2. 70 hours played. Level 54. Legendary class mod dropped yesterday and when she got in, her game was corrupted.

I’ve been sitting here for an hour trying to solve it. She does not have a restore point. Deleting the .sav file and renaming the .bak does not work. Steam cloud for some reason has not picked up previous saves. Is there anything we can do? We feel broken down and honestly on the edge of tears.

If anyone would be able to take a look at the files, I could send them