My girlfriend got the season pass last night but the character key still hasn't shown up is there supposed to be a delay?

My girlfriend got the season pass last night but the character key still hasn’t shown up is there supposed to be a delay?

No, it’s a known bug (lots of posts on this issue unfortunately :frowning: )

She’ll need to file a support ticket, and provide proof of purchase.
https://gearboxsoftware.zendesk.com/hc/en-us/categories/201214053-Battleborn