My level 57 siren was deleted

So my character got wiped and I was supposed to play the dlc today but now I cant. Near maxed out storage of level 50 guns the best possible set up I could get more hex grenades I grinded for days to find my 3 llyuda my gear that gave me 150% slide speed boost and so many more all gone Idk where to go or what to do I’m hoping gearbox sees this and can restore my character