My save is gone

i was playing normally with my ipod i already reach 60 stage and a few dollar already pay in this game
suddenlly game was down and i re-open it but it show instruction for beginner player
i’m really angry can staff help me i already sync with my shift accout
if you can helpme i’ll pay a lot in this game
if have a way plz contact me with my e-mail the same with my shift account

I assume you’re talking about Battleborn Tap?