MY SAVING FILE IS GONE ON MY PC:s I NEED HELP

About a week ago, I logged into epic launcher on another computer to play B3. And now my save file has disappeared from both my and the other computer I was playing on.

I contacted epic about this asking me to contact 2K.

Now it has been 4 days since I sent a case to them.

Should it really be this bad service from the developers of B3

Gearbox is the game developer and 2k is the game publisher which is also responsible for support.

There are many, many, many posts about missing save files. Give the forum and/or google a search for the couple of tricks that might get your save file recovered. Good luck