My VIP reward did not show up in BL Pre Sequel

I recently picked the skullsmasher sniper rifle reward for borderlands the pre sequel. It has not appeared in the game after some time. Any ideas anyone?? Have not had this happen before and I have claimed many many many rewards on both BL2 And BLPS. Any feedback would be appreciated. And no I’ve never had an issues before, and did nothing at all different this time compared to all other times.
Thanks in advance.

https://support.2k.com