Never received legendary Maliwan

I have all 8 boxes checked off an even opened a case before launch to confirm. Support told me I should get it, seemed clueless how to check on this for people. Now I have out-leveled the item. What gives Gearbox? You want people to get hyped for the game so you give these promo offers but then you never deliver. How do I get compensated?

Worth checking out the master thread. Also, what level is the item? I’ve seen no information about it.