New game, clap trap wont start first mision game unplayable

like tittle says i just got borderlands 2 im playing on a ps3 slim and the game starts with a long video then when im in the snow a clap trap just stares at me and doesn’t move talk or anything and my game just stays there, i saw other videos and everyone has the claptrap talk to them but not in my game. when i try to quite the game glitches and i have to shut off my ps3.

ive done everything and game always get stuck and very start image