No BAR, No golden keys, no DLC

I guess you guys are aware of this? I have 5 characters without any BAR now. I didn’t get any loyalty golden keys. (75?) Also when I try to check for downloadable content, there isn’t any.

This is true for my account and my wifes account. She has three characters in the same position.

When you transfer your save, here’s what comes along with it:

Character level and all mission progress
Badass Points (all of these will transfer, but you’ll get to re-spend them)
Backpack inventory
Weapon slots
Cash and Eridum/Moonstones