No download character option

I’ve been having some problems with transfering my characters from xbox 360 to xbox one, I’m not getting the option to download characters (i know for a fact i uploaded it to the cloud because when i try to upload a different character it tells me i already have 1 in the cloud) I’m also signed into xbox live and my network is completely fine

I dont have xbox live gold though but that shouldnt be a problem right?

I’m guessing you downloaded the backwards compatible BL2 to your XB1? If so, please see this post:

Pretty sure you need live gold for the transfer to work, even if it’s between BL2-360 and Handsome Collection.

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I’ll do this when i get gold again, thanks for the help