Not getting any reply from support tickets?

I’ve put in a support ticket a month ago but still haven’t got a reply. Not sure if shift tickets are useless as they seem pretty unmonitored. Anyone know a way to get into contact with someone that actually could help or is it useless?

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Same problem, I cant play BL3 because I cant access my shift account and have gotten no reply from gearbox software support in over a week.