Not Receiving Shift Code Gift After Redeeming Using Webite

[dvenicio303]

Since this is the only place i can think to put this;has anyone had any problems with receiving the anniversary Spooky Heads after redeeming using the shift website? I own Borderlands 3 on ps4 and at the time when the heads were available i had no other way of redeeming it, so i used the website. After typing in the code it says that it has redeemed, but now that I have access to my ps4 i log into Borderlands 3 to see that the items were not awarded. I check the reward history and its not there either, but on the website it is in my redeem history. Is there a reason why it is not giving me the items?

Images below showing a screenshot of the website saying i redeemed it and a photo of the reward history in game.

Edit: Forgot the other photo

[Dr_Do-Little (YOU HAVE 5 BILLION YEARS TO LEAVE THIS ORBIT)]

Not specific to the spooky head but there has been some rare issues with redeeming codes on the website. I lost a lousy key myself.
I’ll start with the mandatory question:
Did you check your mail? (In game under social.)
I guess you did but…

If so you can “file a ticket” at Gearbox Support.

One thing I almost forget to mention. When you redeem codes on the website. Make sure you have the right platform selected but from your pictures it look like you’re good.

[dvenicio303]

Thank you so much for your input, i just sent in a ticket about my problem and if anything comes of it i will update my post. If this is a problem on their side i hope it doesnt affect anyone else because this sucks. Once again thank you for your help.