Old game save status

Hi, today i used geforce now nvidia to play Borderlands 3 but i got a error, anyway when i back to my pc game save load old savegame and i miss all my items, lvl and characters…
Can i make a load from hard disk to get back all my toons etc etc ?¿
Please help me… looks geforce now computer load old savegame cuz cant load stream progress, and i am really ■■■■■■.