Pls help me for the sake of shift

so i bought handsome collection on my new xbox one and i tried to put in my details for my shift account and it just said unable to sign into shift account, help me pls

Hi @Daxxyy,

Just a couple quick qualifying questions:

  1. Your SHiFT account is connected to your gaming platform on http://shift.gearboxsoftware.com and

  2. You are connected to the internet. Correct?