Poker night 2 item not being received

When I got the item that unlocks the max’s head for the mechromancer in borderlands 2 and selected download I did not receive the item. I have retried multiple times and have not yet received it. I do not know if its a bug but I do not know what to do.

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I take it that both games were played on PC, and you followed these instructions?

If, despite this, the reward does not show up in your SHiFT rewards, you’ll need to:

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i tried and am sedding in a request ticket but am confused at the username part, is it the username i login with or just the name thats on my steam account that everyone else sees?

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They will need your steam ID which, IIUC, is the one everyone sees - a bit like the XBL Gamer tag.

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