Poker night 2 items/borderlands 2 cant download

I have not received the poker night 2 items in Borderlands 2 despite having completed all the bounties.
There is nothing on my shift codes

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Since you appear to have already submitted a ticket, you should hear back within ~24 hours (depending on ticket volume when you submitted your report) and hopefully the support staff should be able to get you sorted. Not the first time this has happened, unfortunately.