I received this from support. waiting on a reply. and while im at it, anyone know what the hell they mean by Battleborn ID?
Thank you for writing back. My name is Jennifer and it will be my pleasure to assist you further with your case.
I am sorry that you still haven’t been able to unlock your Deluxe Edition DLC.
Let’s start with the Season Pass:
The Season Pack entitles you to 5 DLC packs including a brand new Story _
Mode Operation, five keys to unlock heroes 26-30 once they are released,
_ as well as even more skins and taunts - all of it is not available yet. The bonuses will be released at the later date and each time added automatically to your game.
To anticipate your question - unfortunately we do not have the dates of the releases of each of the 5 DLC packs.
Now about the entire Digital Deluxe Edition includes:
Battleborn the game
Season Pass with all five DLC packs and instant access to heroes 26-30 upon their release
Taunts for Oscar Mike, Miko, Caldarius, Phoebe, and Orendi
“Cyber” character skin for Oscar Mike, Miko, Caldarius, Phoebe, and Orendi
3 Legendary Gear packs
Golden pedestal during character select
Golden Battleborn logo on title screen
First, please make sure that you indeed purchased the Deluxe Edition.
Note that if you bought Battleborn and Season Pass, they would be automatically upgraded to Deluxe Edition only if you purchased them at the same time.
_ If Season Pass was purchased separately, the upgrade to Deluxe Edition _
is impossible, and you would get only Season Pass DLC, which is five
_ DLC packs, each DLC pack includes a brand new Story Mode Operation, _
five keys to unlock heroes 26-30 once they are released, as well as even
_ more skins and taunts ._
Second, if you are positive that your edition is the Deluxe one, please note that, the game needs to be completely installed, you
_ need to finish the Prologue in order to unlock the DLC as well as you _
might need to play a few games to have the DLC added to your inventory.
Third, if you played the Prologue and the games, this is how to find your skins:
Go in Command
Select a character
Go to Appearance
Change the skin equipped
OR, jump into a match and choose the skin during character selection!
Finally, if that does not work, please send us::
a video of you performing the aforementioned steps.
proof of purchase ( a screenhot or photo, need to have your name or ID on it)
Here’s how to find them: >>>
_1. Head over to Options _
_2. Scroll down to Support Information _
3. Voila! you will see at the top, Battleborn ID: xxxxxxxxxx (10 digits) and Support ID: xxxxxxxx (8 digits) at the bottom
Hope the above helps!
_If you did not get all your bonuses regardless performing the advice I _
_gave you, please reach me back with the info that I asked for, and we _
will be happy to help you further.
Please note, that in order to process we will need ALL the requested information.
_We would like to thank you again for contacting 2K _
_support! Don’t forget about the SHiFT code for free skins that you can _
find here: https://battleborn.com/en/news/view/en-open-beta-challenges-reward/
Stay Badass and save the Solus!