Pre Order Bonus Items

I purchased the ultimate edition and went to the social tab to redeem my rewards and when I redeemed the skins and trinket, I got nothing. Nothing in my inventory, nothing in the character customization, or no weapon items. Where did they go? Are they skins character specific or do I have to wait for a certain point in the game to start using them. Help please.

alright ill just say this might depend on your platform, but for xbox all the preorder stuff where considered “dlc” which means you have to install them separately.
i think ps4 has a similar system (cant recall) but know nothing about epic game store, so cant help you there
i would suggest going into ready to install stuff in your platform to look around and see if you can install them

Okay thank you man but still have to problem with the sound