Pre order bonuses broken

i had items from the pre order bonus show up, and some of them didn’t work. i also don’t have the 5 gold keys and whatever else was included. i was already a vip and i couldn’t take the survey to get the keys??? what is that? i spent $100 dollars on this pre order and i’m annoyed that i can’t get the items. i’ve checked my mail in game. i’ve reset my game, reloaded it, redownloaded it and nothing. any tips? help?

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I have the same issue, I got all the toy box weapons without a name or stats. :frowning: