Pre-sequel freezes at start in the handsome collection

I recently bought the handsome collection for PS4, borderlands 2 works perfectly but as soon as the developer logos finish and I see the copyright thing it either freezes or i have to force close the app. I have deleted and reinstalled twice after purchase with both resulting in the same and just wanted to know if i should try again or wait for an update. just to clarify i have not yet made it to the start screen